Terms of Service

Last updated: 4 June 2026

These Terms of Service ("Terms") are a binding agreement between you and [Legal Name], individual business / sole proprietorship registered in Greece, trading as SwiftJet ("SwiftJet", "we", "us", or "our"). By accessing swiftjet.app, the customer app, the operator app, or any related service, you agree to these Terms. If you do not agree, do not use SwiftJet.

1. SwiftJet is a marketplace

SwiftJet is a marketplace and booking technology provider. SwiftJet does not own, operate, captain, supervise, inspect, or control the watercraft, watersport equipment, premises, staff, routes, weather decisions, or services listed by independent operators. Operators are independent businesses and are not employees, agents, partners, or joint venturers of SwiftJet. SwiftJet may provide software, payment facilitation, trust and safety tooling, support, and dispute assistance without becoming the operator of the underlying activity.

2. Legal identity fields and future restructuring

SwiftJet currently uses editable legal identity fields because the business may operate initially as an individual business / sole proprietorship and may later transfer to a Greek E.E. structure, Cyprus company, or other successor entity. The published legal name, address, tax ID, and governing details should be completed before launch. We may assign or transfer these Terms and user data as part of a lawful restructuring, merger, sale, or business transfer, subject to the Privacy Policy and applicable law.

3. Eligibility and accounts

• You must be at least 18 years old, legally capable of entering contracts, and permitted to use the service under applicable law.
• You must provide accurate, current information and keep your credentials secure.
• You are responsible for all activity under your account.
• If you book for passengers, guests, employees, family members, or another person, you confirm that you are authorized to act for them, will disclose all applicable booking terms and safety rules to them, and remain responsible for their compliance to the extent permitted by law.
• You consent to receiving transactional emails, SMS, one-time passwords, push notifications, receipts, safety alerts, and booking communications needed to operate SwiftJet; marketing messages require consent or another lawful basis where applicable and can be opted out where required.
• You agree that electronic notices, confirmations, signatures, consents, click-through acceptances, invoices, receipts, and records satisfy any legal writing or signature requirement to the extent permitted by law.
• Your mobile carrier, email provider, app store, or device settings may affect delivery of OTPs, SMS, push notifications, or emails. Carrier messaging, roaming, or data charges may apply.
• We may suspend, restrict, or terminate accounts for suspected fraud, unsafe conduct, legal risk, non-payment, abuse, sanctions risk, chargeback abuse, or Terms violations.

4. Operator obligations

Operators are solely responsible for their listings and services, including licenses, permits, trader information, tax compliance, insurance, seaworthiness, equipment maintenance, safety briefings, staff qualifications, life jackets, operating area restrictions, passenger limits, weather decisions, local maritime rules, and any separate rental, charter, waiver, or safety agreements required by law. Operators warrant that listing content, prices, availability, taxes, fees, cancellation rules, and safety restrictions are accurate and not misleading.

Each operator represents that it is the owner of the listed equipment or is legally authorized by the owner to list and commercialize it, and that each captain, skipper, instructor, guide, or renter who operates equipment is properly qualified and legally authorized for the activity, vessel, location, and conditions. Operators must clearly disclose whether a booking is captained, bareboat, guided, rental-only, training-based, or another legally distinct service type, and must not use SwiftJet to offer illegal charters, over-capacity trips, unlicensed rentals, or services prohibited by port, coast guard, marina, municipal, insurance, or maritime rules.

Operators may use customer personal data received through SwiftJet only to provide, support, document, invoice, insure, and legally administer the relevant booking, and not for off-platform solicitation, unrelated marketing, resale, profiling, or harassment. Operators must protect customer data, restrict staff access, and delete or anonymize it when no longer lawfully needed.

Operators represent that they own or have permission to use all listing photos, videos, names, marks, descriptions, price claims, safety claims, license claims, and promotional content they submit. Operators must not upload content that infringes intellectual property, privacy, publicity, confidentiality, consumer, advertising, or unfair-competition laws.

5. Digital Services Act and trader transparency

Where the EU Digital Services Act or similar law applies, operators acting as traders must provide complete and accurate trader information, contact details, registration details, self-certifications, license or insurance information, and any legally required consumer disclosures. SwiftJet may request, verify, display, suspend, or remove trader information and listings to comply with law or protect users. Operators must promptly update inaccurate information. This includes Know Your Business Customer information such as name, address, email, telephone number, trade register or tax details where applicable, identification evidence where required, and certifications that offered services comply with applicable EU and Greek law.

Operators must identify whether they act as professional traders or non-traders where marketplace law requires that distinction. Before checkout, customers should receive the information required for the specific booking, including operator identity, main service characteristics, total price including taxes and mandatory charges where determinable, cancellation terms, complaint channels, and whether EU consumer protections apply to the operator contract. SwiftJet may design listing and checkout interfaces to collect and display this information, but operators remain responsible for its accuracy.

Where legally required, SwiftJet may provide content-moderation notices, statements of reasons, and free internal complaint handling for eligible moderation, suspension, restriction, or delisting decisions. We may prioritize notices from authorities, trusted flaggers, or credible safety reports where law or risk requires.

6. Platform-to-Business Regulation and operator account changes

Where the EU Platform-to-Business Regulation or similar platform-to-business law applies, SwiftJet will provide operators acting as business users with plain-language information about material terms, main ranking parameters, any paid or editorial influence on ranking, data access, complaint handling, and the reasons for any restriction, suspension, delisting, or termination. Unless an exception applies for legal, fraud, safety, cybersecurity, repeated breach, urgent platform integrity, or mandatory regulatory reasons, material operator-facing Terms changes will be communicated with at least 15 days’ notice, and longer notice will be provided where legally required because operators need technical or commercial adaptations.

Operators may access their own listings, booking history, payout status, messages, reviews, and available account records through the operator dashboard while their account is active, subject to privacy, fraud-prevention, legal, and retention limits. After termination, access may be restricted but records may be retained as described in the Privacy Policy.

7. Customer obligations

Customers must follow operator instructions, arrive on time, wear required safety gear, disclose relevant medical or skill limitations, avoid alcohol/drug-impaired participation, operate equipment responsibly, respect staff and other users, and immediately report damage, incidents, hazards, or disputes. Customers are responsible for confirming that an activity is suitable for their health, skill, age, and local legal requirements.

Minors may participate only where the operator, law, insurance, and activity rules permit it, and only with required parent or guardian consent, supervision, documentation, and safety equipment. The booking customer is responsible for accurately disclosing minor participants and ensuring guardian authority where required.

Operators may refuse, stop, shorten, reroute, or reschedule an activity where reasonably necessary for safety, intoxication, suspected drug use, abusive conduct, weather, sea conditions, equipment issues, missing documents, passenger-limit violations, medical concerns, failure to follow instructions, or legal/insurance restrictions. Refunds in those cases depend on the displayed policy, mandatory law, evidence, and SwiftJet’s written decision.

8. Bookings and confirmations

A booking is confirmed only when accepted under the applicable booking flow and payment requirements. Listing details, operator rules, cancellation terms, deposits, waivers, passenger requirements, and safety restrictions form part of the booking. Operators, not SwiftJet, are responsible for honoring confirmed bookings and providing the listed service. If an operator requires a separate lawful rental, charter, waiver, or safety agreement, that agreement is between the customer and operator unless SwiftJet expressly states otherwise.

Operators may not materially substitute equipment, meeting points, itinerary, included services, captain/skipper status, passenger capacity, or safety restrictions after confirmation unless the customer agrees or the substitution is permitted by the displayed cancellation/rescheduling policy, mandatory law, or a genuine safety, weather, force majeure, or operational reason. Any substitute service must be reasonably equivalent or better unless the customer accepts otherwise.

SwiftJet may cancel, refuse, or reverse a booking before or after confirmation where required by law, payment-provider rules, sanctions or fraud screening, safety concerns, obvious pricing or availability errors, suspected unauthorized payment, operator ineligibility, or platform abuse. Where appropriate and lawful, SwiftJet will provide a refund, explanation, or support channel.

9. Order of precedence

If documents or checkout disclosures conflict, mandatory law controls first. Subject to mandatory law, the order of precedence is: booking checkout terms for the specific booking; operator safety, rental, charter, waiver, and cancellation terms for the operator service; these Terms; the Privacy Policy; published community, review, or content rules; and listing or marketing content. Operator terms cannot reduce SwiftJet’s rights under these Terms or impose obligations on SwiftJet unless SwiftJet expressly agrees in writing.

10. Payments and limited payment agent

You authorize SwiftJet and its payment processors to charge booking amounts, service fees, deposits, cancellation fees, damage charges, taxes, chargeback amounts, and other disclosed amounts. For marketplace transactions, SwiftJet may act as the operator’s limited payment agent solely to collect customer payments on the operator’s behalf. Payment to SwiftJet or its processor satisfies the customer’s payment obligation to the operator for the amount collected, subject to refunds, chargebacks, disputes, fraud review, and payment network rules.

Payments may be processed by third-party providers such as Stripe and app stores under their own terms, risk checks, authentication flows, card-network rules, refund rules, and dispute procedures. SwiftJet may require additional identity, tax, sanctions, or payout verification before enabling bookings, collecting payments, releasing payouts, or processing refunds.

Before checkout, SwiftJet should display the total price payable through the platform, including mandatory taxes, service fees, and charges where they can be calculated in advance. Optional extras should be disclosed and not treated as purchased unless selected. If SwiftJet uses personalized pricing, dynamic pricing, currency conversion, or exchange-rate markups, the relevant disclosure should be made before purchase where required by law.

11. Fees, taxes, chargebacks, and payouts

Prices, taxes, service fees, deposits, and payout timing may vary by listing, country, payment method, and risk review. Operators are responsible for setting lawful prices and handling their own taxes unless SwiftJet is legally required to collect or remit specific amounts. Payouts may be delayed, reversed, offset, or withheld for fraud, chargebacks, disputes, missing verification, sanctions checks, safety investigations, tax requirements, legal compliance, or suspected Terms violations.

Operators are responsible for issuing invoices, receipts, VAT documentation, tourist/marina/port fees, withholding records, and tax reporting required for their services unless SwiftJet expressly agrees or is legally required to do so. SwiftJet may collect tax information, apply withholding, or suspend payouts where tax or platform-reporting rules require it.

Promotions, credits, vouchers, coupons, referral rewards, discounts, free trials, or goodwill credits are optional and may be subject to eligibility rules, expiry dates, geographic limits, minimum spend, booking-type limits, fraud checks, and other disclosed conditions. Unless mandatory law says otherwise, they have no cash value, are not transferable, cannot be combined unless stated, and may be corrected, cancelled, or refused if issued or used by mistake, fraud, abuse, or technical error. Promotional claims must not create false scarcity, fake countdowns, hidden mandatory charges, or misleading price comparisons.

12. Cancellations, weather, refunds, and EU right of withdrawal

Cancellation and refund rules displayed at booking apply. Many SwiftJet bookings are services related to leisure activities for a specific date or period; where this exception applies under EU consumer law, the usual 14-day right of withdrawal may not apply. This does not affect mandatory consumer rights, refunds required by law, or remedies for operator non-performance. Unsafe weather, sea conditions, equipment failure, operator cancellation, late arrival, no-show, customer misconduct, or force majeure may affect refunds or rescheduling. SwiftJet may facilitate resolution but does not guarantee refunds beyond the applicable policy, consumer law, payment network rules, or our written decision.

Service fees, payment costs, currency conversion costs, and cancellation charges are refundable only where the displayed policy, mandatory law, payment-network rules, or SwiftJet’s written decision requires a refund. Any non-refundable amount must be disclosed before checkout and must not override non-waivable consumer rights.

If the displayed cancellation policy is unclear, contradictory, or missing, SwiftJet may apply a reasonable default outcome that considers the customer’s timing, operator preparation costs, weather, safety, payment-provider rules, consumer law, and evidence from both sides. Repeated operator cancellations, no-shows, inaccurate availability, or refusal to honor confirmed bookings may result in delisting, payout holds, account restrictions, or customer refunds.

Force majeure includes events outside the affected party’s reasonable control, such as severe weather, unsafe sea conditions, port or coast-guard restrictions, natural disasters, war, terrorism, civil unrest, strikes, epidemics, utility failures, platform outages, payment-network failures, government action, or sudden legal restrictions. Force majeure does not excuse payment obligations already due unless the applicable policy, mandatory law, or SwiftJet’s written decision provides otherwise.

13. Damage, deposits, and incident claims

Customers are financially responsible for damage, loss, fines, cleaning, late return, missing equipment, or third-party claims caused by negligence, misuse, breach of operator rules, or unlawful conduct. Operators must document claims promptly and honestly. SwiftJet may help process deposits, evidence, claims, or payment disputes but is not the owner, insurer, or final legal adjudicator of operator/customer disputes.

Before charging a post-booking damage or incident amount through SwiftJet, we may require timely evidence such as photos, timestamps, operator reports, repair invoices, police/coast-guard reports, signed check-in/check-out records, or customer responses. SwiftJet may decline to process unsupported, late, inflated, punitive, or legally questionable claims without limiting an operator’s right to pursue lawful remedies directly.

14. Assumption of risk

Watersports and marine activities involve inherent risks including drowning, collision, slips, falls, weather changes, equipment failure, marine life, sun exposure, physical exertion, injury, property damage, and death. You voluntarily assume these inherent risks to the extent permitted by law. You must decide whether an activity is suitable for your health, skill, age, and conditions on the day. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by a party’s negligence where such limitation is prohibited.

15. Insurance and no guarantee

Operators may be required to provide insurance evidence, but SwiftJet does not guarantee coverage, claim acceptance, policy limits, operator solvency, legality, safety, quality, suitability, or availability. Verification badges, rankings, reviews, or checks are risk-reduction tools, not warranties. Users should review operator terms, insurance, licenses, and safety information before participating.

16. Anti-circumvention

To protect marketplace trust, safety, payments, support, and fees, users may not use SwiftJet to identify customers or operators and then complete, solicit, or move a related booking outside SwiftJet without our written permission. We may suspend accounts, cancel bookings, withhold payouts, or charge applicable fees for anti-circumvention violations where permitted by law.

17. User content, reviews, and notice-and-action

You retain ownership of reviews, photos, messages, listings, and other content you submit, but grant SwiftJet a worldwide, non-exclusive, royalty-free license to host, use, reproduce, modify, publish, translate, display, distribute, and promote that content for operating and marketing the platform. You must not submit illegal, misleading, infringing, defamatory, private, discriminatory, unsafe, or fraudulent content. We may moderate, remove, restrict, or label content and accounts. You can report illegal or harmful content through support at info@swiftjet.app; we may request information needed to assess the notice and may provide complaint or appeal channels where required by law. Where required, affected users may receive a statement of reasons for content or account restrictions and may use available internal complaint channels.

SwiftJet’s name, logos, designs, software, text, graphics, databases, workflows, and platform content are protected by intellectual property and database rights. Except for the limited right to use the platform as intended, no rights are transferred to you. You may not copy, frame, resell, harvest, train models on, or commercially exploit SwiftJet content or data without written permission, except where mandatory law permits.

Reviews must reflect genuine booking experiences and may not be fake, purchased, coerced, retaliatory, misleading, AI-generated without disclosure, or posted by someone with an undisclosed conflict of interest. If SwiftJet labels reviews as verified, the label should mean the review is linked to a SwiftJet booking or another disclosed verification method. We may remove, down-rank, label, or investigate reviews and ratings that appear manipulated, incentivized without disclosure, irrelevant, abusive, or unlawful.

18. Search ranking and recommendations

Search results, listing order, recommendations, and promotional placements may be influenced by availability, destination, distance, activity type, price, ratings, response time, booking history, verification status, cancellation record, safety/compliance signals, relevance to filters, language/currency, and paid or editorial promotions where disclosed.

19. Prohibited conduct

You may not misuse the platform, scrape data, reverse engineer systems, bypass security, post false listings or reviews, harass users, discriminate unlawfully, launder money, evade sanctions, infringe rights, spam, interfere with operations, submit malicious code, manipulate rankings, abuse refunds or chargebacks, or use SwiftJet for illegal, unsafe, or fraudulent activity.

Users must not use SwiftJet to evade sanctions, export controls, anti-money-laundering checks, tax reporting, identity verification, maritime safety rules, port restrictions, or insurance conditions. SwiftJet may block, delay, report, cancel, or reverse transactions where required or reasonably necessary for compliance.

20. Disputes between users

Customers and operators are responsible for resolving disputes arising from bookings, services, damage, injuries, separate agreements, substitutions, cancellations, or local compliance. SwiftJet may mediate, request evidence, make platform decisions, process refunds or charges, or restrict accounts, but does not become a party to the underlying operator/customer contract except for our express payment and platform obligations.

Users should raise booking, refund, damage, safety, or content disputes promptly and provide truthful, complete evidence. Delayed reports, missing evidence, deleted messages, off-platform communications, or failure to cooperate may limit what SwiftJet can verify or do. Nothing in these Terms prevents a consumer from using lawful chargeback, payment-dispute, ADR, regulator, court, or mandatory consumer-right channels.

SwiftJet is not required to mediate every dispute and may decline or stop mediation where a dispute is abusive, unsafe, unsupported by evidence, off-platform, already before an insurer, payment provider, ADR body, regulator, court, or law-enforcement authority, or outside SwiftJet’s practical ability to verify. Platform decisions are operational decisions and do not determine the parties’ final legal rights against each other.

21. Consumer complaints, ADR, and ODR status

Contact info@swiftjet.app first so we can try to resolve complaints. EU consumers may also contact competent national consumer bodies or approved alternative dispute resolution bodies where applicable. The EU Online Dispute Resolution (ODR) Platform has been discontinued as of 20 July 2025, so these Terms do not direct users to file new ODR Platform complaints.

If SwiftJet is legally obliged or has expressly committed to use a specific ADR entity, we will identify that entity on the website or in the applicable complaint response. If participation in ADR is voluntary under applicable law, SwiftJet will state whether it agrees to participate when required to do so. This clause does not limit mandatory consumer rights or any regulator’s powers.

22. Package travel and linked travel arrangements

SwiftJet does not intend to sell package travel, linked travel arrangements, accommodation, flights, or transport bundles unless a page expressly states otherwise. If a future product is legally classified as package travel or a linked travel arrangement, mandatory travel-law rights and disclosures will apply despite these Terms.

If SwiftJet displays third-party experiences, add-ons, transport suggestions, accommodation links, restaurants, maps, insurance offers, financing, or destination content, those items are informational or separate third-party services unless the checkout page expressly states that SwiftJet sells them as part of one regulated package or linked travel arrangement.

23. App stores and mobile platforms

If you download a SwiftJet app through the Apple App Store or Google Play, the applicable store terms also apply. Apple, Google, and other app stores are not responsible for SwiftJet bookings, operators, support, refunds, warranties, or legal claims except to the extent their own terms require.

If Apple’s minimum terms for custom app licenses apply, Apple and its subsidiaries are third-party beneficiaries of the mobile-app license portion of these Terms and may enforce that portion after you accept these Terms. App-store billing, subscriptions, refunds, family sharing, device limits, export controls, and usage rules may be governed by the applicable app-store terms.

24. Disclaimers

SwiftJet provides the platform "as is" and "as available". To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, uninterrupted operation, listing accuracy, operator performance, and safety outcomes. This clause does not reduce mandatory consumer guarantees or non-waivable legal rights.

We may modify, suspend, withdraw, test, throttle, or discontinue features, apps, integrations, destinations, operators, promotions, or support channels for operational, legal, security, business, or technical reasons. We do not guarantee that every feature, payment method, language, currency, destination, or operator will remain available.

SwiftJet does not provide maritime, legal, tax, insurance, medical, weather, navigation, rescue, financial, or professional advice. Any platform guidance, badges, help content, estimated travel times, destination descriptions, weather references, safety reminders, or support suggestions are informational only and do not replace professional judgment, official notices, local law, operator duties, or emergency instructions.

25. Limitation of liability

To the maximum extent permitted by law, SwiftJet is not liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages; operator conduct; customer conduct; weather; water conditions; third-party services; or risks inherent in watersports. Where liability cannot be excluded, our aggregate liability is limited to the greater of the fees SwiftJet received for the booking giving rise to the claim or EUR 100. Nothing in these Terms excludes or limits liability where it would be unlawful, including fraud, intentional misconduct, or non-excludable liability for death or personal injury.

26. Indemnity

You agree to defend, indemnify, and hold harmless SwiftJet, its owner, personnel, contractors, providers, and affiliates from claims, losses, liabilities, damages, fines, penalties, costs, and expenses arising from your content, listings, bookings, services, conduct, breach of these Terms, violation of law, tax obligations, safety incidents, damage claims, or disputes with another user. This indemnity applies to the extent permitted by mandatory consumer law.

27. No emergency service

SwiftJet is not an emergency service, coast guard, insurer, rescue provider, or maritime authority. In an emergency, contact local emergency services and follow operator and authority instructions.

28. Changes

We may update these Terms as the platform, legal entity, services, or law changes. Material changes will be posted and, where appropriate, notified before taking effect. Continued use after the effective date means acceptance, except where law requires explicit consent.

Changes will not retroactively reduce a customer’s material rights for an already confirmed booking unless required by law, safety, payment-provider rules, or the customer agrees. If a change materially disadvantages an operator or consumer and mandatory law gives a termination, objection, or withdrawal right, that right remains available.

29. Governing law and courts

These Terms are governed by Hellenic Republic (Greece), without prejudice to mandatory consumer protection rules of your country of residence. Unless mandatory law provides otherwise, disputes are subject to the competent courts of Athens, Greece.

SwiftJet may provide translations or localized summaries of these Terms, the Privacy Policy, listings, or support content for convenience. If a translation conflicts with the English version, the English version controls to the extent permitted by mandatory consumer law. If mandatory law requires a local-language version to control for certain users, that mandatory rule will apply.

30. Severability and survival

If any provision is invalid or unenforceable, the remaining provisions remain effective. Clauses that by nature should survive termination, including payments, chargebacks, taxes, disputes, liability, indemnity, content licenses, and records, survive account closure or termination.

These Terms, the Privacy Policy, booking checkout terms, and referenced policies are the entire platform agreement between you and SwiftJet for the platform service. SwiftJet’s failure to enforce a provision is not a waiver. You may not assign your account or rights without our consent; SwiftJet may assign these Terms in connection with a lawful restructuring, merger, financing, sale, or transfer, subject to mandatory law.

31. Contact

For questions, contact info@swiftjet.app. Legal entity: [Legal Name], individual business / sole proprietorship, Greece, registered address [Registered Address], tax/VAT ID [VAT / Tax ID]. Current legal identity fields are editable placeholders until you publish the final registered details.